FAQs

General
Parking
Ticketing

Accessibility
Support
Children

General

What happens if the show is cancelled due to weather or other circumstances?: If the show is cancelled due to weather or other circumstances, please contact the Box Office 877.311.7469.
When should I arrive for the show?: Our lobby opens one hour prior to the performance, we recommend arriving 45 minutes ahead of the performance.
How do I find out the length of the performance, and if there’s an intermission?: The length of each show and if there is an intermission varies by performance. You may ask an usher when you arrive, as ushers are given this information.
I lost an item on a recent trip to the Center. Is there a Lost and Found I can contact to retrieve the missing article?: Yes, to inquire on missing items call 305.466.8002, Ext. 2 and leave a message. Someone from our staff will respond as soon as possible .
What if I arrive after the performance starts?: The “late seating policy” varies from show to show. Often some shows will have a policy which does not allow seating until a certain time. You may be directed to sit in an alternate location if you arrive after the performance starts. Late seating is at the discretion of the management.
What is the dress code for attending an event?: We have no set dress code policy, yet we reserve the right to deny admittance.
When do the buildings open?: Our lobby opens one hour prior to show time.
How many bathrooms are in the center?: There is a multi-stall men's room, a multi-stall women's room and a single-stall family room located in the lobby.
What food and beverage services are available?: For performances, our concession stand offers beer, wine, champagne, cocktails, soda, water and a variety of light snacks. For information about hosting a catered event please contact the Event Services Manager at 305.466.8005.
Is outside food and drink allowed to bring in?: No outside food and drink is allowed including bottled water.
Are photography and/or recording devices allowed?: All audio, visual, and recording devices are strictly prohibited.
Is standing allowed?: Generally, no. Traditionally, audiences are seated during a performance.
Is smoking allowed?: Smoking is not allowed inside the building. There are designated smoking areas outside that do allow smoking.
What is your policy on E-cigarettes?: E-cigarette smoking is not allowed inside the building. There are designated smoking areas outside that do allow smoking.
Can show merchandise be purchased?: The sale of show merchandise varies per event.
If I have to leave the hall, can I watch the show from the lobby?: The lobby has a video monitor displaying a live feed from the show.
How do I find out about jobs, internships, or volunteer positions at the Center?: For volunteer opportunities, please email Volunteer Services. We are managed by the Broward Center for the Performing Arts, so job openings and internship opportunities are listed on the Broward Center’s website.
How do I become a member of the Center?: We do not have formal “members” at this time but certain performances are part of subscription packages. We encourage you to sign up for our eNewsletter to be notified of tickets and special promotions including subscription packages.
Does the Center offer any performance opportunities for student ensembles?: For all rental information, please contact the Event Services Manager at 305.466.8005.
Can my school or community group perform at the Center?: For all rental information, please contact the Event Services Manager at 305-466-8005.
How can I be added to the mailing list?: Click here to sign up.
Can I take a tour of the Center?: Free public tours are available by appointment only. Please contact the General Manager to make an appointment at 305-466-8002 Ext. 2.

Parking

Where do I park and how much does parking cost?: Free parking is available in the lots adjacent to the Aventura Arts & Cultural Center in front of the Aventura Community Recreation Center and the Aventura City of Excellence School. We also offer valet service for ticketed events at $20 per vehicle. We accept major credit cards or mobile payment apps including Apple Pay and Google Pay.
Is there a drop-off area in front of the venues?: There is a drop-off area in front of the building.
Do you have valet parking, and how much do they charge to park my car?: Valet service is available for most performances at $20 per vehicle. We accept major credit cards or mobile payment apps including Apple Pay and Google Pay. Valet parking is located at the main entrance of the Aventura Arts & Cultural Center, in the circular drive.

Ticketing

How far in advance can I buy tickets for a show/performance?: The date tickets go on sale varies from show to show. Typically, tickets for a show/performance go on sale about 3 months before the scheduled performance date. You can be among the first to know about tickets and special promotions by signing up for our eNewsletter.
What is a subscriber?: Subscription packages are available for some performances. Sign up for our eNewsletter to be among the first to know about upcoming shows, special offers, and more.
Are the seats that are available by phone the same that are available online?: Yes, the availability of seats is the same on the phone as online.
If I ordered tickets directly through the promoter/show, would you have a record of the purchase?: We would not have a record of a purchases ordered directly through the promoter/show.
Why am I being charged fees?: All tickets carry processing fees. The face value of the ticket goes to the promoter/show. Ticket fees offset facility maintenance and Box Office operational costs.
When will I receive my tickets?: Tickets purchased at least 14 days prior to an event are mailed out to the address you provide at the time of your order, unless you request Box Office pick up. Tickets ordered less than 14 days prior to the event will automatically be held at the Aventura Arts & Cultural Center Box Office for you.
Are there service fees when I order tickets? If so, how do I avoid the service fees?: All tickets carry processing fees which are not waived.
The tickets I purchased have not arrived in the mail as I requested. What do I do?: Tickets purchased at least 14 days prior to an event are mailed out to the address you provide at the time of your order, unless you request Box Office pick up. Tickets ordered less than 14 days prior to the event will automatically be held at the Aventura Arts & Cultural Center Box Office for you.

If you believe your tickets were mailed and you did not receive them, please contact us at 877.311.7469 Toll Free. We will be happy to arrange a Lost Ticket Pass for you. To pick up your pass, present a picture ID at the Box Office window 1½ hours prior to curtain.
I live outside of the continental United States. How will I receive my tickets?: We do not mail tickets outside the continental United States. We will automatically hold your tickets at our Box Office for pick up during regular business hours or on the day of the event. Please present picture ID to claim your tickets.
Can I exchange my tickets or get a refund if I have a schedule conflict?: Tickets are non-refundable. All sales final.
I can’t attend my performance and it’s either too late to exchange my tickets or none of the remaining performances work with my schedule or there is not another performance available. Since I can’t get a refund, what do I do with these tickets?: Tickets are non-refundable. Consider gifting them to a friend.
What if I lose my ticket?: You can contact us and we will issue you a lost ticket voucher which supersedes the original ticket.
What if I forgot my tickets at home?: Present a valid ID to any will call window and we will issue you a ticket voucher.
If I didn’t like the show, can I get a refund?: All tickets are non-refundable.
What forms of payment do you accept?: We accept American Express, Discover, MasterCard, and Visa.
My seats are all even/odd numbered. Is my party seated together?: In the orchestra section, as you face the stage, the seats in each row are numbered consecutively starting with 101 on the right side. If your tickets are not consecutively numbered then your party may not be seated together. Please contact the Box Office for assistance. If the tickets are for either Box A or Box B then those seats are odd/even together. As you face the stage, all even numbered Box Seats (Box A) are located to the right hand side and all odd numbered Box Seats (Box B) are located to the left hand side.
What do I need to bring to pick up my tickets at the Box Office?: Present a valid ID to pick up your tickets at the Box Office.
Is there a ticket limit and if so, how can I purchase more than the limit?: The Aventura Center allows up to nine tickets for any single performance to be purchased per day at our box office windows, on the phone or online, but you may be eligible for a group discount if more are needed. Please click here to fill out our group sales online request form.
How can I purchase tickets and have someone else pick them up?: All tickets purchased with a credit card are associated with the name on the credit card. If you need to leave tickets under a different name, please trasnfer them via Ticketmaster's Account Manager. Management is not responsible for lost or mislabeled tickets.
Is there a group rate?: Yes, we offer a group discount for parties of ten or more! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate.
Do I get to choose what seats I want online?: Seat selection is available online at the time of purchase, depending on availability.
Will my tickets be mailed or held at the Box Office?: Tickets purchased online may be held at Will-Call and picked up at the Box Office on the night of the event, unless you request them be mailed to your residence.
What is your policy on tickets sold through unauthorized brokers?: Consumer Warning: Tickets obtained from sources other than the official sites of the Aventura Arts & Cultural Center, Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.
When is the Box Office open?: The Box Office is open 12:00 PM – 5:00 PM Wednesday through Saturday and 1 hr. prior to curtain time of an event.

Accessibility

I am in a wheelchair or have difficulty with steps. Where will my seats be located?: The Aventura Arts & Cultural Center is fully compliant with ADA Americans with Disabilities Act) rules and regulations. We have seating areas in our theater that will accommodate your needs and allow you to enjoy our presentations completely without encountering stairs. To reserve accessible seats in these areas, please purchase accessible seats from our website, contact our call center at 877.311.7469, or visit the Box Office.
What provisions are there for people with disabilities?: The Aventura Arts & Cultural Center is fully compliant with ADA rules and regulations.
Does the theater offer ASL (American Sign Language), audio-described or transliterated performances?: Only by request and with a reasonable amount of advance notice. Please contact the General Manager, Jeff Kiltie, for information or to make a request at 305.466.8002 Ext. 2 or at jkiltie@aventuracenter.org.
Does the Center have a TTY number?: We no longer have a TTY number, but you can purchase tickets directly online.
Is the Center accessible to persons with disabilities?: Yes, the Center is accessible to persons with disabilities.
Does the Center have an elevator?: There are no elevators, all our facilities are located on one level or accessible by wheelchair ramps.
Does the Center have Assisted Listening Devices?: Yes. Hearing Devices – The AACC offers Assistive Listening Devices in limited number, based upon availability, for all performances at the Box Office, located in the lobby. There is no charge for the device, but a valid major credit card or driver license is required for collateral.
How soon before the performance should I purchase accessible seating?: It is best to purchase accessible seating as far in advance as possible.

Support

How can I make a donation to the center?: To view the different options for donating, please click here.

Children

What is your child policy? Is there an age limit for children attending a performance?: Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.
Does the Center have baby-changing stations?: Yes, the Center has baby-changing stations in all public restrooms.
Does the Center have booster seats?: Yes, the Center has booster seats in limited supply.
Can I bring a stroller?: Strollers must be left in the lobby area. Strollers are not allowed in the audience chamber.
Are there age restrictions for any of the shows?: Age restrictions vary from show to show. Age appropriateness information may be listed on the show’s information page on the website. If you have a concern about age appropriateness of a show, please contact the Box Office.
Does the Center have babysitting services?: Currently, the Center does not provide babysitting services.
Is there a child discount for tickets?: Some performances do offer child discount tickets.
Are kids allowed in the box seats?: There are no age restrictions in the box seats.
Do you have any educational material or a parent’s guide for shows?: For our education page, please click here.
Are there services for hearing-impaired students?: We do offer Assisted Listening Devices, based upon availability.